Quality Policy & Accessibility Statement

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Our Policy and Commitment goals are achieved with the support of every member of the company; Quality is everyone’s business at Valley Industries Ltd.

Commitment (These commitments are seen as the foundation for achieving our vision)

To satisfy all our customer requirements through, design, manufacture and service;

 

• To achieve the best Quality product available, coupled with the attainment of excellent delivery times and price, thus meeting the needs of our valued customers in all aspects;

 

• To ensure the effectiveness and sustained commitment by management of our Enterprise Risk Management framework, including strategy, policy and continuous identification and treatment of risk;

• To maintain and improve stable, long term relationships with both customers and suppliers;

 

• To ensure that we remain a profitable organisation thus growing locally and throughout the region; and

 

• We believe it is management’s responsibility to ensure overall growth and improvement and to achieve targets set by monitoring and maintaining our customer’s needs and expectations

 

• To achieve excellent participant outcomes

Our Vision

Valley Industries will strive to ensure its Participants enjoy the same rights and understand the need to meet the same obligations as other members of society. This vision is underpinned by our

 

commitment to our values and will be achieved by:

• providing access to our services to all eligible people; regardless of race, ethnicity, religious beliefs, sexual preferences, disability or gender.

 

• ensuring services provided are of high quality and person-centred.

 

• promoting access to developmental and individualised, educational, training and employment opportunities within the broader community.

 

• fostering relationships and partnerships between Participants and the broader community.

 

• ensuring the Valley Industries  environment encourages cooperation, commitment, teamwork and personal growth for everyone.

 

• encouraging Participation in the planning and implementation of people’s Individual Plan.

Valley Industries vision is to provide the highest standard of workmanship, best lead times and second to none service.

 

Our Customer Satisfaction is achieved by:

 

Regular production meetings held to monitor lead times to ensure our customer expectations are met;

 

• Our Business Unit Managers use Quality Action Reports which highlight any issues that arise from customer feedback; and

 

• Setting short term and long term targets

Aims

To maintain and improve financial viability each year to achieve our vision and participant focus.

 

This is achieved by:

 

• Setting goals and objectives through budget forecasts, profit and loss monitoring and ongoing checking of costs of production;

 

• Upgrading of resources including machinery and facilities;

 

• Training;

 

• Communication with all workers, employees and service users on a regular basis; and

 

• Monitoring and continued maintenance

Endorsed by
CEO Valley Industries Pty Ltd

08 November 2017

Download the Quality Policy pdf now!

Accessibility Statement

Updated: March 2017.

General

strives to ensure that its services are accessible to people with disabilities. Valley Industries has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on

makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Valley Industries continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.   Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Customer Support via:

 

Email: admin@valley-industries.com.au

Or go to our Contact Us page for more details